Active+ FAQ

Products & Sizing

What products are available to customise?
Our Active+ range offers a selection of triwear, cyclewear, swimwear, run apparel and leisurewear covering you for all seasons.

What sizes do you offer?
For both men and women, we offer XS, S, M, L, XL, XXL, XXXL.
we also have some items available in children’s sizes from age 7+

How do we ensure we order the right sizes?
We will provide sizing samples for any desired products in our Active+ range to allow club members to try on. These samples are free of charge to try on for a two-week period.

Do you offer men’s and women’s version on all products?
Yes, all products available for customisation come in a full range of men’s and women’s sizes. 

Ordering

How do order windows work?
We will open a two-week order window for your members to order their kit from our Active+ range. We will then confirm the final order numbers with the club contact before passing your orders to our manufacturing partners.

What if I want to cancel my order?
You can change your mind up to the point your order window closes.

How long will it take?
Our Active+ range will be delivered to your club or team representative in 8-10 weeks of your order window closing on your club page.

Can custom items be returned?
We are unable to accept returns on custom items.

Costs

Are there any set-up or design fees?  
No! We do not charge a set-up or design fee.

How much does it cost?
Get in touch with us to register your interest and we can send across a price list.  

How much does shipping cost?
Nothing – it’s all included in our service to you.

When do we pay? 
Your club members will order via your club shop on our website and pay by credit/debit card on checkout. Full payment must be received before production can commence.

Minimums

Does the minimum order quantity have to consist of all the same product?
We just need 5 pieces per style and 4 styles to get you up and running. This can be across sizes.